Delivery & Service Arrival Policy

Last Updated: 27/03/2025

At Repyar, we aim to make vehicle repairs fast, predictable, and convenient. This policy explains how parts delivery and mobile mechanic arrival work on our platform.

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1. Scope

This policy applies when Repyar arranges:

• Delivery of vehicle parts
• Mobile mechanic visits for on-site repair services

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2. Parts Delivery

Delivery time may vary depending on your location and the availability of parts.

Typical delivery timelines:

Location	Estimated Delivery Time	Cost
Within Guwahati	15–60 minutes	Free with service / ₹50–₹100 for parts-only orders
Other cities where we operate	Same day – 24 hours	Varies by location
Outstation deliveries	2–5 business days	Courier charges may apply

Delivery times are estimates and may vary due to traffic, weather, or supplier availability.

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3. Mobile Mechanic Arrival

When you book an on-site repair:

• You can track the technician in real time through the Repyar app
• The app will show an estimated arrival time (ETA)
• If the technician is delayed by more than 15 minutes, we will notify you with updated information

Our goal is to make technician arrival as predictable as possible.

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4. Delivery or Service Issues

If something goes wrong, we will work to resolve it quickly.

Examples include:

• Damaged parts during delivery – we will arrange a replacement at no additional cost
• Incorrect parts delivered – the correct part will be sent as soon as possible
• Technician unable to arrive – we will offer a reschedule or a full refund

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5. Address and Location Accuracy

To ensure timely delivery and service, customers should provide accurate location details when booking.

If the address or location is incorrect or incomplete, additional time or charges may apply.

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Contact Support

If you experience any delivery or service issues, our support team is available to help:

• Email: care@repyar.com
• Address: 3rd Floor, Dona Planet, GS Rd, Ananda Nagar, Guwahati, Assam 781005