Last Updated: 27/03/2025
At Repyar, we aim to provide reliable service and resolve user concerns quickly. If you experience a problem while using our platform, this policy explains how you can raise a complaint and how we handle it.
You can contact us regarding issues such as:
Our goal is to review every complaint fairly and respond as quickly as possible.
To help us review your issue efficiently, please include the following information when submitting a complaint:
This information helps our support team investigate and resolve the matter faster.
If your issue is not resolved at the first level of support, you may escalate it through the following process:
Level 1 — Customer Support
Our support team will acknowledge and respond to your complaint within 24 hours.
Level 2 — Grievance Officer
If the issue remains unresolved after 7 days, it will be reviewed by our Grievance Officer, who will work toward a resolution within 7 additional days.
Level 3 — Appellate Authority
If you are still not satisfied with the outcome, you may request a final review by our Appellate Authority, who will respond within 15 days.
If you remain dissatisfied after completing our grievance process, you may seek assistance from consumer protection authorities in India.
For example:
These authorities provide additional support for resolving consumer disputes.
You may submit complaints or grievances by contacting:
