At Repyar, we want repair services to be reliable and transparent. This policy explains how cancellations and refunds work when services are booked through our platform.
1. Cancellations by Customers
We understand that plans can change. You may cancel a booking through the Repyar platform.
2. Cancellations by Repyar
In rare situations, we may need to cancel a service due to technical issues or technician unavailability. If this happens, you will receive one of the following options:
3. Service Quality Concerns
If you are not satisfied with the service you received, please contact us within 48 hours. Our team may review the issue and, if necessary, arrange for:
We typically communicate the final resolution within 5–7 business days.
4. Refund Processing
Approved refunds are generally processed within 7–10 business days. The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Non-Refundable Situations
Certain situations may not be eligible for refunds, including:
6. Fleet and Corporate Accounts
Fleet operators or corporate clients may have separate refund and cancellation terms defined in their service agreements with Repyar.
7. Contact Us
If you have questions about refunds or cancellations, you can contact our support team:
Email: care@repyar.com
Address: 3rd Floor, Dona Planet, GS Rd, Ananda Nagar, Guwahati, Assam 781005
Effective Date: 27/03/2025
