Service Fulfillment Policy

Last Updated: 27/03/2025

Repyar is designed to make vehicle repair services simple, reliable, and transparent. This policy explains how service requests are fulfilled through the Repyar platform.

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1. Service Standards

Repyar connects customers with independent mechanics who meet our platform standards for reliability, professionalism, and service quality.

While mechanics operate independently, they agree to follow Repyar’s service guidelines when completing jobs booked through the platform.

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2. Response Time

Our platform is designed to match customers with nearby technicians as quickly as possible.

Typical response expectations:

• Breakdown assistance: Target arrival within 60 minutes (varies by city)
• Scheduled services: Technician arrival within 30 minutes of the scheduled time

If delays occur, updates are communicated through the Repyar app, SMS, or call.

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3. How the Service Process Works

The Repyar platform follows a structured workflow to ensure clarity and accountability:

• Request
  The customer submits vehicle details and describes the issue.

• Matching
  The platform assigns the nearest qualified mechanic based on skill, location, and availability.

• Diagnosis
  The mechanic inspects the vehicle and provides a repair estimate.

• Approval
  The customer reviews and approves the work and cost.

• Execution
  The mechanic performs the repair following service guidelines.

• Payment
  Payment is completed securely through the platform.

• Feedback
  Customers can rate the service and provide feedback.

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4. Quality Assurance

To maintain service quality, Repyar applies several safeguards:

• Background verification for technicians
• A 23-point quality checklist for service jobs
• Periodic audits of completed work
• A 7-day service guarantee for eligible repairs

These measures help ensure consistent service across the platform.

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5. Parts and Materials

When repairs require replacement parts:

• Mechanics aim to use genuine or manufacturer-recommended parts whenever available.
• Parts warranties follow the manufacturer’s warranty terms.
• Customers may choose to provide their own parts; however, responsibility for those parts may be limited.

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6. Service Completion

After the service is completed:

• A digital service report is generated.
• Photos of the service (when applicable) may be included.
• Repair history is stored in the customer’s account for future reference.